RETURN POLICY

RETURNS

We want you to love everything you get at Lilly Finch but just in case things don't work out... 

 

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

What is your return policy?

 

We accept returns for refund within 14 calendar days from the date you receive your order.

 

We accept returns for an online credit for non-final sale items up to 30 calendar days from the date you place your order.

 

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact hello@lillyfinch.com.

 

Items purchased at 20% off or more are returnable for online credit only.

 

Returns must be issued as credit to the original form of payment. If this is not possible, returns will be issued in the form of store credit.

 

If any returns do not meet these requirements, you will be contacted and the items returned to you. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 


Jewelry, sunglasses and hats are returnable in new condition but not exchangeable. Jewelry, sunglasses and hats are not returnable if they are in the sale section.


Gift Cards, cosmetics, intimates, bras, camisoles, slips, tights, socks and Final Sale/Clearance category items are final sale and may not be returned or exchanged. 


Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.


Home decor items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from home decor items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.

 

Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.

 

Please note that shipping and handling charges are not refundable. Return shipping costs are not reimbursed by Lilly Finch, unless we sent damaged or incorrect merchandise.


SEND RETURNS TO:

Lilly Finch

2435 I-40 W.

Amarillo, Texas 79109

806.803.9359

 

RETURN PACKAGING

You are free to return your item(s) in the original packaging or whatever packaging you choose. Please do not staple any bags as it can damage the item(s). 

Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. In this case, the shoes will be shipped back to you and you are subject to the return shipping costs.

 

REFUNDS & PROCESSING TIME

Your return will be processed within two business days from the date we receive the item(s). You will be notified via email to the address listed on your account when this transaction took place. Online credits will be issued within two business days of processing your return. Refunds will be issued within two weeks of processing your return and will be sent to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Lilly Finch.


What if my package is refused or not delivered?


Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.


Overnight and 2nd Day Air: $18.00 return cost.

3 Day Shipping and Ground Shipping: $7.00 return cost.


If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.


ORDER STATUS


What is the status of my order?


You can review the status of your order by clicking on the My Account link at the top of the page, where you can SIGN INTO YOUR ACCOUNT to view your ORDER HISTORY AND STATUS.


How do I change or cancel my order?


If you need to make any changes to your order, please call us at 806.803.9359. immediately after making your purchase. We are open Monday-Friday from 10:30 AM-6:00 pm CST. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders, we will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have begun processing. We apologize for any inconvenience and will do our best to assist you.


How do I know if my order was placed?


Once you have completed your order, a confirmation email will be sent to the email address associated with your account. You may also view your order by clicking on the My Account link at the top right of the page and logging into your Lilly Finch Account.


QUESTIONS OR CONCERNS ?


 If you believe that you have received DEFECTIVE merchandise or that we shipped incorrect merchandise, or if you have any questions, concerns or just want to tell us hello@lillyfinch.com or call us 806.803.9359 between the hours of 10:30-6:00 Monday-Friday CST.